FAQ

FAQ

Here you can find answers on frequently asked questions. If you cannot
find the answer, feel free to contact us via email or phone.

How can I check the balance of my E-Gift card?

You can check your E-Gift card balance by visiting our website and entering your E-Gift card number, or by inquiring at any StretchLab location.

Can I exchange my Gift Card to money?

No, E-Gift cards cannot be exchanged for cash. They can only be used to avail services or purchase products at StretchLab.

How much time do I have to use my Gift Card?

Our E-Gift cards have an expiry date of one year from the date of purchase. It is advisable to use them before the expiration date to avail the full benefit.

Can I pay for the service with my gift card?

Yes, you can use your E-Gift card to pay for any service available at StretchLab.

Is there a limit to how many E-Gift cards I can redeem at once?

No, there is no limit. You can redeem multiple E-Gift cards for a single transaction if you wish.

Can I transfer my E-Gift card to someone else?

Yes, E-Gift cards are transferable. However, please ensure you share the details securely with the recipient.

Can I use a part of my E-Gift card balance and save the rest for later?

Absolutely! If you don’t use the full amount, the remaining balance will stay on your E-Gift card for future use until the expiration date.

How can I check the balance of my E-Gift card?

You can check your E-Gift card balance by visiting our website and entering your E-Gift card number, or by inquiring at any StretchLab location.

Can I buy an E-Gift card with another E-Gift card?

No, you cannot purchase a new E-Gift card using the balance of another E-Gift card.

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